Paying for Premium For Family, Not Receiving Premium For Family

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Paying for Premium For Family, Not Receiving Premium For Family

Visitor

Premium for Family

USA

Device

(iPhone, LG, MacBook Pro, HP Laptop)

Operating System

IOS, OSX, Android, Windows 10

(iOS 10, Android Oreo, Windows 10,etc.)

 

I upgraded from Premium to Premium for Family. The "invite" to the family member doesn't look like it is described in the instructions- no place to enter home address, so she isn't signed up- still on her Free membership with limited functionality and a plethora of annoying advertising. I am not amused.

 

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Re: Paying for Premium For Family, Not Receiving Premium For Family

Rock Star 23
Rock Star 23

Hey there @iamayar, thanks for reaching out to the Community!


Could you try sending another invite using a different browser or private window? If you're not sure how to send an invite, follow these steps

 

If that doesn't help, can you reply here with a screenshot of what you're seeing exactly? Make sure to hide sensitive information when posting to the Community.

 

Let me know how this goes!

Billy-JRock Star 23
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