(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey there @alex_clayton111
thanks for posting !
If feels like you might have more than one account and that you're logged into the wrong one.
Please use this help page to locate all accounts listed with you details to make sure you on the right one.
In addition, i'm adding this Family plans help page for further info just in case needed.
Hope this helps =)