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Plan
Free
Country
Brazil
Device
Galaxy J8
Operating System
Android
My Question or Issue
I went to renew my Family plan and I always fail to pay, I've tried 2 cards and I can't renew.I went to renew my Family plan and I always fail to pay, I've tried 2 cards and I can't renew. I have cash on the card.
I did all the steps on the site and none of them worked. I updated the data, my card and the same problem continues, I already put in an incognito window and nothing.
Hi there @rhodrigo97,
thanks for reaching out !
Are you trying to renew your plan with a different card than the one that was used before as a payment method ?
Was the card issued in the same country of the account ? which type of card is it ?
Thanks for your cooperation 🙂