Payment

[lorenzo14]

Hello, I’m trying to pay a Spotify family account but the payment doesn’t work and I don’t know why. I’ve had no problems for months and today my Premium account became Free and, as I said before, the payment doesn’t work. I cannot use another PayPal because I’ve just this one. What should I do?

[Billy-J]

Hey @lorenzo14, and welcome to the community.

Hope you're doing great! 

Can you tell me what happens when you try to process payment? Any screenshots/error messages would be very helpful.

Also, have you tried using a different browser or incognito mode? 

Keep me posted 🙂

[lorenzo14]

[Billy-J]

Hey @lorenzo14.

Thanks for the screenshot! Have you tried using a different browser or incognito mode?

Keep me posted 🙂

[lorenzo14]

Yes, I did. It didn’t work.

[Billy-J]

Hey, again @lorenzo14.

Sorry to hear that didn't work either. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

Have a nice day 🙂