Plan Familiar

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Plan Familiar

connybc
Newbie

 

La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador 

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Re: Plan Familiar

d_atd01
Gig Goer

Quando el Administrador de la Quenta se deja de pagar el Spotify, todas las quintas se quitan de la plan Familiar. Tienes que ingresar todas las personas para atrás para que todos puedan usar el premium otra ves

Re: Plan Familiar

Moderator
Moderator

Hey @connybc.

 

Thanks for reaching out to us about this, and apologies for the late reply! Since the official Community language is English, we hope you don't mind us replying accordingly.

 

It is quite likely that someone has taken over the account of the Family plan owner. If this is the case, then we suggest that they follow the steps suggested in this support article to secure their account.

 

If they're still having this issue after following the steps, make sure to ask them to get in touch with our Customer Support team here, who will be able to take a closer look backstage and see what's happening.

 

Hope that helps! Let us know if you have any other questions.

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