Plan Manager Cannot Join Family Mix

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Plan Manager Cannot Join Family Mix

Newtingale
Casual Listener

Plan

Premium Family

Country

United Kingdom

Device

Desktop PC and Samsung Phone

Operating System

Windows 7 and Android

 

My Question or Issue

I am the plan manager (account owner) for my account.  I'd had Spotify for a couple of years before finding out about the Premium Family option.  When I invited my partner to join the plan on his own account, he was given the option to join the family mix.  I have never been given that option.  Now, the family mix exists but only contains songs based on his preferences.  I cannot find a link to allow me to join.

 

I tried following the instructions here:  https://support.spotify.com/us/account_payment_help/premium_for_family/family-mix/

 

However, the "join family mix" option does not exist, neither does "manage users".  I have tried this on desktop and mobile.  My partner also tried on his device, but the options do not come up for him, either, so the "family mix" only contains the songs he likes.

2 Replies
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Re: Plan Manager Cannot Join Family Mix

Rock Star 15
Rock Star 15

Hi @Newtingale,

thanks for posting !

 

Can you please visit your account overview page at Spotify.com and let me know which subscription type is written there ?

 

Thanks for your cooperation

OneByBooRock Star 15
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Re: Plan Manager Cannot Join Family Mix

Newtingale
Casual Listener
Hi OneByBoo, it's Spotify Premium Family
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