Premium DUO Invite Wont Confirm Home Address

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Premium DUO Invite Wont Confirm Home Address

Casual Listener

 

Plan

Premium DUO

Country

Denmark

Device

Pocofone

Operating System

Windows 10

 

My Question or Issue

My sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get the error  "There was a problem    Please try again later." This is been happening all day. I know for a fact I am using the right address. I tried it on my phone, I tried it on my pc, I tried it in incognito, on wifi/mobile data. wth Spotify? Confirm my address.

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Solution!

Re: Premium DUO Invite Wont Confirm Home Address

Moderator
Moderator

Hey there @kovi590!

 

Welcome to the Community and thanks for reaching out.

 

Could you let us know what steps you have tried so far? We'd recommend giving this a try in an incognito window or a different device.

 

If your issue persists, give us a bit more info about your troubleshooting so that we don't repeat any steps. 

 

Keep us in the loop. We'll be happy to help you further.

ElenaModerator
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7 Replies
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Re: Premium DUO Invite Wont Confirm Home Address

Casual Listener

Bump

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Re: Premium DUO Invite Wont Confirm Home Address

Moderator
Moderator

Hey there @adamskater5750,

 

Thanks for posting and welcome to the Community!

 

We'd recommend first taking a look at the steps provided in this support site article if you're having troubles confirming your address.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day 🙂

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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Re: Premium DUO Invite Wont Confirm Home Address

Visitor

Hi,

I've tried logging out of both accounts and starting over. I've confirmed both of our countries are the same. I've tried incognito mode and resending the invites. Our addresses are the same as well, but all it says is "there was a problem. Try again later." Can I call someone to confirm because obviously it's not working online at all. 

Respectfully,

Meg

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Re: Premium DUO Invite Wont Confirm Home Address

Moderator
Moderator

Hey there @Megamargs,

 

Thanks for getting in touch with us and welcome to the Community. No worries - help's on the way!

 

Do you mind giving it another go on a different device? It's also a good idea to try with another network.

 

It might just have been a temporary connection issue, so we'd recommend to wait a few hours and try again.

 

In case the issue persists, it'd be great if you could send over a screenshot of the error message you're getting so we can investigate this further. Just make sure to hide any private/sensitive information when posting on the Community.

 

Let us know how it goes. We'll be on the lookout for your reply.

XeniaModerator
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Re: Premium DUO Invite Wont Confirm Home Address

Visitor

I’m having the exact same issue! My husbands link will not work - “try again later” 😫

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Solution!

Re: Premium DUO Invite Wont Confirm Home Address

Moderator
Moderator

Hey there @kovi590!

 

Welcome to the Community and thanks for reaching out.

 

Could you let us know what steps you have tried so far? We'd recommend giving this a try in an incognito window or a different device.

 

If your issue persists, give us a bit more info about your troubleshooting so that we don't repeat any steps. 

 

Keep us in the loop. We'll be happy to help you further.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

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Re: Premium DUO Invite Wont Confirm Home Address

Visitor

Almost the same here.

 

When I try to register the other account (in incognito mode, same place) I get the message: "It looks like you’re trying to join Duo from a different country. Duo is only available for couples that live together. Try again when you’re at the same address."

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