Premium Family 3-months trial

[IanNL]

Plan

Free/Premium

Country

Netherlands

Device

(OnePlus)

Operating System

(Android)

My Question or Issue

I had paid for the free trial for the Premium Family.

But it is not working:

1) my account is still under Free Account, not Premium Family.

2) when I tried to go to http://www.spotify.com/account/family, it is "loading" all the time. 

3) but I can see my invoice I did applied to subscription.

[Billy-J]

Hey @IanNL, thanks for reaching out to the Community!

Could you try following some troubleshooting steps here? If that doesn't help, could you send me a screenshot of your account overview page? Make sure to hide sensitive info when posting to the Community.

Keep me updated.

[Petya]

Hey there @IanNL,

Thanks for posting in the Community!

Have you received payment confirmation via email? If so, is this the email that's connected to your Spotify account? 

We'll be keeping out an eye for your replies to @Billy-J and my questions 🙂