Premium Family Members having problem with my invitation

[SaikKarl]

What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem. 😞

[LeoRager]

Hey! Welcome to the Spotify Community 🙂

Do your family members live in the same physical address as you? If they don't, they won't be able to join the Family Subscription, as stated in the T&Cs. 

If that's not the case, have your family members ever been part of other Family Subscriptions? If so, when?

Have a great day,

Leo

Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Leo | Rock Star | Rock Star Program

[SaikKarl]

yes she was formerly in my family member and its just kickout and I had to
re enroll her again and before that she had this confirmation below:


---------- Forwarded message ----------
From:
Date: Fri, Mar 30, 2018 at 2:42 AM
Subject: An update about your Premium for Family subscription
To: *snip*



A quick update about your subscription

Thanks for subscribing to Premium for Family.

We couldn't confirm the address for *tenjho30* matches yours. So we've
asked them to verify their account. (See terms
.)


Just a heads up that if we don’t hear back from them in 7 days, we’ll
remove them from your subscription.

There’s nothing you need to do. You can learn more about Premium for
Family, by checking out the help center
.



After then she cannot join in my family subscrption after filling out the
confirmation details. Please do fast track this concern on or before the
next billing subscription or I will just end my subscription if this was so
stupid enough not to accept any of my family members. Also I tested out
some other accounts and they can't just join in my family members.

[LeoRager]

Hey! Welcome to the Spotify Community 🙂

In this case, she ignored, or didn't see a confirmation email to confirm her location, so her account is now locked. You should try contacting SpotifyCares through either of these:

• Through this link.
• Through Facebook: SpotifyCares
• Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll solve it! 🙂
Cheers!

Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Leo | Rock Star | Rock Star Program