Premium Family - adding members

[turl68]

Plan

Premium Family

Country

UK

Device

PC

Operating System

Windows 10

My Question or Issue

I have a Premium Family subscription but cannot add Family members. When I go the section 'Manage your Family Accounts' and press 'Go' I get a screen which says 'Help us improve your account experience' which is blocking me from doing anything and I cannot get rid of this screen.  Is this a known problem? Very frustrating!

[Billy-J]

Hey @turl68, thanks for reaching out to the Community!

Could you try managing your Premium Family plan following these steps > Invite or remove members section? It's best to try this using a different browser or private window.

If you're still having trouble, please send me a screenshot of what happens when you try to invite new members to your plan (make sure to hide sensitive info when posting to the Community).

Let me know how this goes 🙂

[OneByBoo]

Hi @turl68

thanks for posting !

Before we go through some steps, have you tried running the process using an Incognito web page ?

Let me know if that does the trick for you 🙂