Premium Family member not receiving email invitation

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Premium Family member not receiving email invitation

rubyla-ch
Newbie

There seems to big a problem with receiving the e-mail invitation. I tried adding my daughter to our family account by sending her an e-mail invitation. Unfortunately, she has not received the e-mail. Also checked the spam folder, which was empty. I tried sending this e-mail at least 5 times over the past few weeks. Without success. What's the problem? Why is she not receiving any of these mails? HELP!!! I spending money on an family premium account without my family members.

2 Replies

Re: Premium Family member not receiving email invitation

Spotify
Spotify

Hey @rubyla-ch, welcome to the Spotify Community!

 

Can you try sending the invite from an incognito window, on a desktop PC? Also, we recommend you to check your spam and junk folders one more time since the invite might be there.

 

If this doesn't help, feel free to contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at the accounts.

 

Hope this helps, have an awesome day :)

Re: Premium Family member not receiving email invitation

jordanalana
Newbie

I am having the same problem & tried everything. Is there any way to manually add a person?

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