Premium Family not WORKING

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Premium Family not WORKING

Doliktimes2
Casual Listener

Plan

Premium Family

Country

 Czech Republic

My Question or Issue

Dear Spotify, I had Premium family for about a year and recently it dropped, I renewed it but all my family member were dropped. When I tried to get them back, it says that the premium code is not working. I tried to send the invite again and still the same result. What should I do??

3 Replies

Re: Premium Family not WORKING

Moderator
Moderator

Hey @Doliktimes2.

 

Thanks for getting in touch with us about this - we'll be glad to help you out :)

 

Don't worry, this is something quite common when trying to invite members to a Family plan. We recommend that your plan members get in touch with our Customer Support team, who will be able to take a look at their accounts and see what's happening backstage.

 

Let us know how it goes! If you have any other questions, we'll be right here :)

PeterModerator
 
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Re: Premium Family not WORKING

Doliktimes2
Casual Listener

Yes, Customer Support did help. I could not find them at first, so I wrote my problem here.

Re: Premium Family not WORKING

Moderator
Moderator

Hey there @Doliktimes2,

 

Thanks for keeping us in the loop.

 

Glad to hear that it's fixed now :)

 

Have a lovely day!

 

KaterinaModerator
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