Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
Okay, here's some information about joining a Premium for Family subscription as a Premium subscriber: https://support.spotify.com/account_payment_help/premium_for_family/can-i-start-or-join-a-premium-fo...
Does that help explain things?
Hey @stellamascali, welcome to the Spotify Community!
Can you confirm that your account has been added to the Family subscription?
Looking forward to your response 🙂
It sounds like you might have two separate accounts, one subscribed to Premium for Family and one to a regular Spotify Premium subscription. Could you check out this support guide to checking for multiple accounts?
Let me know how it goes 🙂
Okay, here's some information about joining a Premium for Family subscription as a Premium subscriber: https://support.spotify.com/account_payment_help/premium_for_family/can-i-start-or-join-a-premium-fo...
Does that help explain things?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…