Premium fam errases my family members every month

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Premium fam errases my family members every month

KiaraGaPe
Newbie

It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is there a solution for this?

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Re: Premium fam errases my family members every month

Moderator
Moderator

Hey there @KiaraGaPe,

 

Thanks for posting and welcome to the community!

 

Just to confirm, do you or your family members see any error messages when this happens? If so, let us know.

 

We'll be keeping an eye on your reply :)

KaterinaModerator
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