Premium family option without 3 year subscription?

[tnigg6]

Plan

Free/ Previous Family Premium

Country

USA

Device

iPhone 8 plus

Operating System

iOS 10

My Question or Issue

I am trying to sign up for a new Premium Family plan. My previous plan was cancelled and has expired. I try to sign up for a new plan with the 3 month trial. Since I had the premium family before, I am not eligible for this with this trial again. I do not mind not getting the trial. However, there is no option for me to sign up without the 3 month trial included and I continue to get my payment declined. Any resolutions? Thanks! 

[Billy-J]

Hey @tnigg6, thanks for reaching out to the Community!

Help's arrived.

Could you try getting Premium Family here > select Spotify Premium Family? From there, you should be able to proceed with payment and get started.

If you're encountering the same error, could you try it using a different browser or private window? 

Let me know how this goes 🙂