Premium family, stuck when validating address

[kenhutaiwan]

Hi everyone:

I ran into a problem when I invite my sis to join our family plan.

After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several minutes and nothing happens.

Is it a system or app failure ? How should I do to resolve this problem?

Thanks in advance.

Plan : Premium

Country: Taiwan

Device: Samsung

Operating System: Android

[Maxim]

Hey @kenhutaiwan ,

Thanks for reaching out.

That's odd. Can you please tell her to give it a try on a different device and/or a different browser?

Let me know how it goes 🙂

[jlhuneke]

I have a related problem. I have been asked to verify my address, and when I go to do that, it doesn't let me add the house number. So I can't "confirm" because there are lots of houses with the same postcode and road name. 

[silkfire]

I'm having a similar problem, I'm getting "We're currently experiencing technical difficulties" when trying to re-validate my home address (I got an email telling me I should do that). How do I proceed?

[seacord7]

I'm having the same issue!

[Maxim]

Hey @silkfire @jlhuneke @seacord7,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!