Premium family unable to listen on two different devices

[Harriks9]

Plan

Premium

Country

Uk

Device

(iPhone 8

Operating System

(iOS 12.3

My Question or Issue

I have premium family for myself and my husband but we are unable to both listen to our individual playlists at the same time.  It tells me I am listening to his phone and vis a versa

[Katerina]

Hey there @Harriks9,

Thanks for posting and welcome to the Community!

It sounds like both you and your husband are accessing the same Spotify account. In this case, we'd recommend taking a look at the steps provided in this Spotify Answer.

If you each have your own Spotify accounts already, it'd be a good idea to follow the steps here to log out from your devices. Then, you can sign back in on each device, making sure to enter your own account's credentials.

Let us know how you get on! We'll be happy to lend a hand if there's anything else we can help with.

Have a lovely day 🙂