Premium family


Premium family


Hi I have subscribed to Spotify family premium and I tried to invite my mum to be one of the members . She did receive the invitation email and able to fill in all the particulars and the same address as mine without any mistakes however every time she clicked the confirm button it can't proceed to the next page . And she was being notified - 600 opps something went wrong , please try again . Please help to solve this problem . Thanks 

1 Reply

Re: Premium family


Hi, @nwenhui!


Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support.
Don't hesitate to drop us a message if you need us again.