Premium for Family - Invite not getting sent

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Premium for Family - Invite not getting sent

geenjai
Casual Listener

Plan - Premium for Family

Country - USA

 

My Question or Issue

 Hi,

 

I just invited a family member to premium for family, but the email isn't getting sent. We double checked his account, and was able to reset the password, so the email is valid and spotify is able to send him emails. I checked the spam folder, and the invite email is not there. What can I do?

 

Thanks!

3 Replies

Re: Premium for Family - Invite not getting sent

Txpalerider
Newbie

My son is also not recieving his invite

Re: Premium for Family - Invite not getting sent

Guido
Spotify Legend

Hey @geenjai and @Txpalerider,

 

Thanks for getting in touch!

 

Could you try to issue a new invitation but this time via an incognito browsing session? Don't forget to check the spam folder as well.

 

If the invitation is still not arriving, try to update the email address in the account you'd like to invite. See if the invitation does arrive to a different email address.

 

Should do the trick! Let us know if you have further questions.

 

Have a nice day.

Re: Premium for Family - Invite not getting sent

geenjai
Casual Listener

@guido I was able to send it to another email address, and he was able to accept it there. Unfortunately, the original email address still isn't receiving the invite.

 

Are there any other options to make the original email address work?

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