Premium for Family

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Premium for Family

Rayos69
Visitor

I’ve  just upgraded from premium to family premium and sent an invitation to my daughter. She didn’t have an account previously (even a free one) and so the invitation takes her to a login page that she can’t login to. When we try her email address we get a message ‘email is already taken’ and when I try and set up a free account for her I get the same message. I’ve tried uninviting her and setting up a free account, same issue when trying to set up a free account.

2 Replies

Re: Premium for Family

Rock Star 13
Rock Star 13

Hey there @Rayos69,

thanks for sharing !

 

If the e-mail is already in use and you don't want to open a new one for it, you can reach out to support and have them free the e-mail address for you.

 

Reach out through this "About Us" page and have them take a closer look.

 

Hope this helps :)

OneByBooRock Star 13
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Re: Premium for Family Failing to redeem

emzfuu
Visitor

Hello,

 

I've been trying to login the invite code for Sporify Premium Family. But it keeps me ending on "Something went wrong. Try again, or get help." See attached photos.

 

This is very frustrating. I have tried it for more than 20 times this hour.

 

 

 

 

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