Premium for family problem with user account

[Felites]

Plan

Family 

Country 

Italy

Device

Samsung galaxy s9+

Android Oreo

My Question or Issue

two of the users of my family account, who have entered a different address, have been disconnected from the family and are no longer able to reconnect. what can I do?

[Maxim]

Hey @Felites,

Thanks for reaching out.

What's happening when they try to join the plan again?

Let me know 🙂

[Felites]

Said: error, contact the assistance.

[Maxim]

Thanks for letting me know.

All members of a Premium for Family plan must reside at the same physical address. If Spotify is unable to verify the members of a Premium for Family plan, the members are removed from the plan. You can read more about this here.

Lastly, you can try sending a new invitation from your account page. and see if it helps. 🙂