Premium for family sibscription gone

[Charlotte25]

When I asked for a new password my subscription went away. Still paying for it with Telia but have no subscription with Spotify...anyone else who has any experience of this?

[Maria_B]

Hey @Charlotte25

Welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
• If a  log out/ log in doesn’t work check your inbox. Did you get a confirmation?
• If you have your subscription confirmation and it’s still not appearing you may have created a second account and logged in the wrong account by accident. Please follow this guide in our FAQ to find out if you have a second account.
  

Let us know how it goes.