Premium for family

[James_Folds]

Hi 

my mum changed her premium subscription to family today and I cancelled my premium to join but when I log in it tells me it’s a free subscription and to take out a premium subscription. Will this change is when my premium subscription ends? 

[Billy-J]

Hey @James_Folds, thanks for reaching out to the Community!

I'm sorry to hear this but I'll be happy to help.

Are you already on her Family plan? Or is that the message that gets stated before you join her plan?

Can you also send me a screenshot of where you're seeing this message so I can take a look? Make sure to hide sensitive info when posting to the Community.

Let me know how this goes!