Premium payment problem for family


Premium payment problem for family


Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 different cards 2 different devices and they all failed. please help. I love Spotify.




iPhone 7

Operating System

iOS 11



1 Reply

Re: Premium payment problem for family

Rock Star 19
Rock Star 19

Hey there @alisinangules!


Can you please try and run the payment details using an incognito webpage ?

If this had not done the trick, please check this payment troubleshooting help page for further info.


Let me know how you did=)

OneByBooRock Star 19
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