Premium payment problem for family

[alisinangules]

Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 different cards 2 different devices and they all failed. please help. I love Spotify.

Country

 Turkey

Device

iPhone 7

Operating System

iOS 11

[OneByBoo]

Hey there @alisinangules!

Can you please try and run the payment details using an incognito webpage ?

If this had not done the trick, please check this payment troubleshooting help page for further info.

Let me know how you did=)