Premium payment problem for family

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Premium payment problem for family

Newbie

Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 different cards 2 different devices and they all failed. please help. I love Spotify.

Country

 Turkey

Device

iPhone 7

Operating System

iOS 11

 

 

1 Reply
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Re: Premium payment problem for family

Rock Star 18
Rock Star 18

Hey there @alisinangules!

 

Can you please try and run the payment details using an incognito webpage ?

If this had not done the trick, please check this payment troubleshooting help page for further info.

 

Let me know how you did=)

OneByBooRock Star 18
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