Problem Playing Multiple Devices on the Family Plan

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Problem Playing Multiple Devices on the Family Plan

Visitor

 

Plan

Premium Family

Country

 

Device

iphone X

Operating System

 

 

My Question or Issue

We can only play one device under our Family Plan.  This has been a perpetual and frustrating issue.  If one device is playing, it will get kicked off as soon as a second device starts up.

1 Reply
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Re: Problem Playing Multiple Devices on the Family Plan

Moderator
Moderator

Hey there @justhangin,

 

Thanks for reaching out about this in the Community! No worries - we're here to help 🙂

 

We'd suggest you start off by taking a look at this Spotify Answer and make sure that all family members are logged in to their own accounts.

 

In case you are using smart speaker such as Alexa or Google Home, you should also double-check that they are linked to the correct account.

 

Hope this helps. Let us know how you get on!

XeniaModerator
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