Problem on reactivation of explicit contents

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Problem on reactivation of explicit contents

rubaliv
Visitor

Plan

Free/Premium

Country

FRANCE

Operating System

(Windows 10)

 

My Question or Issue

Hello,

My son has an account on my spotify family. I turned on filtering on explicit content and it worked well. On the other hand I would like to reactivate it and when I do it and well my son still has no right to listen to music "explicit" tagged. He connects, disconnects, closes his computer ... nothing works.

Basically we can activate but no longer disable this option

Couls you help me please ?

Olivier

1 Reply
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Re: Problem on reactivation of explicit contents

Moderator
Moderator

Hey @rubaliv,

Thanks for reaching out to us about this!

Were you able to resolve this issue? 

If not, then could you try removing your son's account from your Family plan by going to your account overview page here (under the Subscriptions tab) and then reinviting him?

Let us know how you get on! We'll be here in case you need any further help with this

PeterModerator
 
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