Problem with Premium

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Problem with Premium

liarliar
Casual Listener

Plan

Premium

Country

Germany

 

My Question or Issue

I have Premium family for a while now, but this month all of a sudden my brother got kicked out of it because he couldn't confirm the adress, it still doesnt work even if i try to invite him again. I didn't change anything and i payed for this months family premium today already. What can I do?

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Solution!

Re: Problem with Premium

liarliar
Casual Listener

Ok, I've found the problem. Because my brother couldn't confirm his account this month his account got permanently kicked out of my family premium. He had to make a new account and remake his playlists, but no big harm was done. Also RIP all his followers. Thanks for the quick reply Billy!

4 Replies

Re: Problem with Premium

Rock Star 17
Rock Star 17

Hey @liarliar, I'll be more than happy to help!

 

Spotify will usually remove a member from a Premium for Family plan if the address isn't confirmed properly. In this case, you may restore your Premium features by upgrading to a standalone Premium subscription. Check out our other trials and offers.

 

There is more info on Premium for Family here.

Have a nice day :) 

Billy-JRock Star 17
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Re: Problem with Premium

liarliar
Casual Listener

But it worked for around a year without my brother having to confirm anything, suddenly this month he got an email where we had to confirm our street. It is the same for both of us so I have no idea what went wrong or why the change even happened in the first place. And I just payed for family Premium 2 days ago and I can only use it alone right now.

Solution!

Re: Problem with Premium

liarliar
Casual Listener

Ok, I've found the problem. Because my brother couldn't confirm his account this month his account got permanently kicked out of my family premium. He had to make a new account and remake his playlists, but no big harm was done. Also RIP all his followers. Thanks for the quick reply Billy!

Re: Problem with Premium

Moderator
Moderator

Hey @liarliar.

 

Just wanted to jump in his with a quick suggestion:

 

If your brother reaches out to our Customer Support team here, they might still be able to find his old account with the old followers.

 

Hope that helps, and let us know how you get on ;)

PeterModerator
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