Problem with premium Family abo

[Julia-Michaela]

Plan

Free/Premium

Country

Device

Lenovo PC

Operating System

Windows7

My Question or Issue

My husband sent the invitation for the family abo to my email-Adress. Is is the same adress I have conected to my Spotify account. I am not able to open the link. The page is loding for hours but it stays white. Now I can't join his family account on which all my play lists are saved.

Please

[osornios]

Hey @Julia-Michaela 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

Hope it helps. 🙂

[Jose_M]

Hey there!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!