Problems with family invite

[poolelouise]

Plan

Family Premium

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've invited both of my teenage children to join my family premium but when they receive the email and follow the link it says that they need to be living in the same address (which they are) and it won't go any further 🙁 x

[Maxim]

Hey @poolelouise,

Thanks for reaching out.

Please let me know the exact error message that they're seeing 🙂

[poolelouise]

It says they can only change Family Premium once a year

[Maxim]

Thanks for letting me know.

That error message doesn't really have anything to do with not living at the same address 🙂

Can you ask them if they previously were part of another account's Premium for Family plan?