Purchased Premium Family but doesn't show up in my account

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Purchased Premium Family but doesn't show up in my account

Casual Listener

Hi, I have an account from India and I had a single member plan but now I upgraded to premium family by using a 6 months pre paid options (I have made the payment and got the invoice), but I do not see the family option under my account details at all. I have tried logging out and logging in and also using incogni

 

Note that due to the pandemic I'm currently in Europe and not in India physically. 

 

What is the issue here? and how can I see family plan section to invite members?

 

Thanks

3 Replies
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Re: Purchased Premium Family but doesn't show up in my account

Moderator
Moderator

Hey there @Afshari!

 

Thanks for reaching out about this and welcome to the Community!

 

We'd recommend checking your subscription status with the steps here.

 

If you had paid for your Premium Individual subscription with a pre-paid method, it's possible that your new purchase is queued up and you'll need to update your plan.

 

Keep us posted on how it goes and give us a shout if you have any other questions.

 

 

ElenaModerator
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Re: Purchased Premium Family but doesn't show up in my account

Casual Listener

Hi, the status says premium only and not premium family. But there were 2 options to extend with prepaid, one for individual and one for family. I choose the family one, I’m attaching the receipt for your reference that states that as well. But it seems they proceeded the payment for individual only. Can you change this please?

 

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Re: Purchased Premium Family but doesn't show up in my account

Casual Listener

hi @Elena can you please respond on this? as I really want this fixed.

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