Thanks for helping out. I was trying to (1) cancel my premium (currently I am a member of a family plan) and (2) start a new family plan with myself being the owner.
This was what I saw after cancelling my premium. I thought it was okay.But this was what I saw when I went back to the subscription page AFTER cancelling and seeing the first picture.The same happened no matter how many times I tried.
Unfortunately I am still a member of a family plan when I logged on today (24/1/2019). In fact, I did the same (cancelling and waiting for a day) for quite a number of times in the past few weeks. That was why I came here to look for help. It's getting more and more frustrating. I just wanted to start a new plan.
That's odd! In that case, we suggest you get in touch with our Customer Support team here. They will be able to take a look backstage and see what's happening with your account - hopefully they should have it sorted for you in no time.
Do let us know how you get on! If you have any further questions, we'll be right here.
Take care :)
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