Quit a family plan

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Quit a family plan

claudialai
Casual Listener

I am currently a member of a family plan. How can i quit the current plan and start another one as a host of the new family plan?

 

I try to go to subscription> manage plan > cancel plan / cancel premium but fail to quit...

5 Replies

Re: Quit a family plan

Moderator
Moderator

Hey @claudialai.

 

Thanks for reaching out to us about this - we'll be glad to help you out.

 

Could you let us know whether you see an error of some sort after you click on Cancel Premium? If you could attach a screenshot, that would be great :)

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
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Re: Quit a family plan

claudialai
Casual Listener

Hi Peter,

Thanks for helping out. I was trying to (1) cancel my premium (currently I am a member of a family plan) and (2) start a new family plan with myself being the owner. 

 

Spotify.JPGThis was what I saw after cancelling my premium. I thought it was okay.Spotify2.JPGBut this was what I saw when I went back to the subscription page AFTER cancelling and seeing the first picture.The same happened no matter how many times I tried. 

Re: Quit a family plan

Moderator
Moderator

Hey @claudialai.

 

Thanks for getting back to us with those screenshots.

 

Could you wait until the end of the day today (23 January)? This is when the Family plan should end, and you should go back to Free.

 

After that, you will be able to subscribe to Premium for Family and become the Family plan owner.

 

If you're still seeing that you're on Premium for Family on your account overview page after the 23rd, let us know and we'll look into it.

 

Thanks! We'll be looking out for your reply :)

PeterModerator
 
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Re: Quit a family plan

claudialai
Casual Listener

Hi Peter,

 

Unfortunately I am still a member of a family plan when I logged on today (24/1/2019).  In fact, I did the same (cancelling and waiting for a day) for quite a number of times in the past few weeks. That was why I came here to look for help. It's getting more and more frustrating. I just wanted to start a new plan. 

Re: Quit a family plan

Moderator
Moderator

Hey @claudialai,

 

Thanks for getting back to us.

 

That's odd! In that case, we suggest you get in touch with our Customer Support team here. They will be able to take a look backstage and see what's happening with your account - hopefully they should have it sorted for you in no time.

 

Do let us know how you get on! If you have any further questions, we'll be right here.

 

Take care :)

 

PeterModerator
 
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