Can't join Premium for family

[mari_acl]

I have the same problem but a little different. My parents live with me, but when I send them the link to join spotify premium and they complete the address I receive a message like: "you can't join spotify for family because we can't confirm if you really live at the same address as Maria". 

[Alejandro_C]

Hey @mari_acl, welcome to the Community!

We’re sorry your parents were wrongly removed from your Premium for Family subscription. Sometimes the information provided doesn’t match what’s on file because it might be out-of-date, incorrect, or missing altogether, meaning we’re unable to validate an account’s eligibility. Not to worry! Get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out