Re: Deleted family member by mistake

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Re: Deleted family member by mistake

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Hi there

I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ????

Please help.....having a nightmare!!

Tim

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Re: Deleted family member by mistake

Rock Star 23
Rock Star 23

Hey @timosler 

 

Your daughter's playlists, friends, and your music library are independent from her subscription status. She should still have them as long as she keeps using the same username she has been using all along.

 

Try logging into her account settings on your browser with her email. Her username will be displayed after you login.

 

If everything looks good, logout of the app in her device, and be sure to use that username, instead of her email address, to login to her account. It's the one with her music.

 

Hope it helps. 🙂

osorniosRock Star 23
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