Family subscription problem

[carlosx1302]

Tengo un problema parecido mis familiares no pueden ingresar al plan familiar que me suscribi, ellos ingresaron la misma dirección pero ninguno fue aceptado 

[Chris]

Hey @carlosx1302,

Thanks for reaching out. We hope you don't mind if we reply in English. If you'd like to receive Spanish support, we'd recommend reaching out to our email support team using our contact form.

We're sorry to hear you're having trouble with your Family plan. Just a heads up - all family members need to live at the same physical address to be eligible to join.

If they are, and you're still having trouble, we'd recommend taking a look at our Family plan FAQ page.

Let us know how you get on!