Re-add Mom and Dad to Family plan

[ginop]

Hey guys,

Requesting for your help. Lately there had been emails sent to Family plan subscription members asking them to confirm their addresses in a span of a month. Failure to do so would mean they will be removed from the Family plan.

My mom and dad, as non-techies, have completely missed this email and have been removed from my family subscription. According to the web help, I cannot re-add them and that only a solo premium subscription is their only option. (I tried readding them, it didn't work)

Is there a way I could ask Spotify to override this and make them eligible for my family subscription again?

Thanks for the help!

[Maxim]

Hey @ginop,

They'll both need to reach out to Support so that a manual address verification can be performed. 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.