Redeem family code

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Redeem family code

Thomrags
Regular

Hi, I am trying to add a family member to my premium plan.

 

I have sent an invite to the email, which they've received. When they click 'accept invitation' it just takes them to my billing page and not a page were they can enter their code. I'm using Safari and also Chrome and both don't seem to work. 

Any tips on what to do next?

 

Plan

Premium

 

 

1 Reply

Re: Redeem family code

Moderator
Moderator

Hey there @Thomrags,

 

Thanks for posting and welcome to the community!

 

First, we'd recommend making sure that, if the person accepting the invite is doing so on the same device it was sent from, you've logged out of your own account page first.

 

If that doesn't do the trick, kindly ask your family member to try these steps instead:

  1. Open an incognito or private window in your browser.
  2. Have the owner invite you to their plan once more.
  3. You'll receive an email with a link to join in your email inbox.
  4. Open that email and click ACCEPT INVITATION in the incognito window.
  5. You'll be redirected to your account page, where you'll see a confirmation screen.
    Note: If you're not already logged in to your Spotify account yet, you'll be asked to log in before seeing the confirmation.
  6. Enter your details and click SUBMIT to join the Premium for Family plan.

Let us know how it goes :)

KaterinaModerator
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