SPOTIFY FAMILY ADDRESS problem (ONE YEAR)

[kayabahadir]

I got a family membership (Premium for Family) while getting married. I add my address to system but, i do not remember. My home address was new and i did not fill address carefully. So i can not add my family to members to system. 

I waited to cancel my account this month and it is canceled. I open premium again from the same account (account: kayabahadir). I pay for family account extra and still the problem same. Spotify system did not ask my address. I do not want to pay anymore please change my address.

There is no support mail, there is no guy in linkedin that is working in Spotify about customer relations.

Why i can not change my address?

Plan

Premium For Family

Country

Turkey

Device

(iPhone 😎

Operating System

(iOS)

My Question or Issue

[kayabahadir]

There is no answer. Thank you for your support

[Katerina]

Hey there @kayabahadir,

Thanks for posting about this here in the Community and welcome!

No worries, we'll be happy to help 🙂

Unfortunately, it's not possible to change the address registered on an existing Premium for Family plan.

However, this is an idea that other Spotify users have mentioned they'd like to see as well. In this case, you can head over to this idea and add your +VOTE and feedback in a comment to contribute to the discussion.

You can find more info here about how your feedback reaches Spotify.

In the meanwhile, if you move, or entered the wrong details, you can do the following instead:

1. Make sure you cancel the plan on your old account
2. Create a new account
3. Subscribe to Premium for Family on that new account with your current address and invite your family members. There's more info about how to do that here.
4. If you have music on your old account, you can follow the steps in this Spotify Answer to transfer everything over to your new one.
5. Once that's done, to avoid confusion, we'd recommend closing your old account following the steps provided here. Please note that your old account will need to have reverted to Free before doing so.

Let us know how you get on! We'll be happy to lend a hand if there's anything else we can help with.

Have a lovely day 🙂