SPOTIFY FAMILY ADDRESS problem (ONE YEAR)

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SPOTIFY FAMILY ADDRESS problem (ONE YEAR)

kayabahadir
Casual Listener

 

Plan

Premium For Family

Country

Turkey

Device

(iPhone 8)

Operating System

(iOS)

 

My Question or Issue

 

2 Replies

Re: SPOTIFY FAMILY ADDRESS problem (ONE YEAR)

kayabahadir
Casual Listener

There is no answer. Thank you for your support

Re: SPOTIFY FAMILY ADDRESS problem (ONE YEAR)

Moderator
Moderator

Hey there @kayabahadir,

 

Thanks for posting about this here in the Community and welcome!

 

No worries, we'll be happy to help :)

 

Unfortunately, it's not possible to change the address registered on an existing Premium for Family plan.

 

However, this is an idea that other Spotify users have mentioned they'd like to see as well. In this case, you can head over to this idea and add your +VOTE and feedback in a comment to contribute to the discussion.

 

You can find more info here about how your feedback reaches Spotify.

 

In the meanwhile, if you move, or entered the wrong details, you can do the following instead:

  1. Make sure you cancel the plan on your old account
  2. Create a new account
  3. Subscribe to Premium for Family on that new account with your current address and invite your family members. There's more info about how to do that here.
  4. If you have music on your old account, you can follow the steps in this Spotify Answer to transfer everything over to your new one.
  5. Once that's done, to avoid confusion, we'd recommend closing your old account following the steps provided here. Please note that your old account will need to have reverted to Free before doing so.

Let us know how you get on! We'll be happy to lend a hand if there's anything else we can help with.

 

Have a lovely day :)

KaterinaModerator
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