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Same address problem. Cant add my brother.

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Same address problem. Cant add my brother.

Casual Listener

Plan

Premium

Country

Poland

 

Device

Huawei p30

Operating System

(iOS) 

 

My Question or Issue

I Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong. 

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Same address problem. Cant add my brother.

Rock Star 23
Rock Star 23

Hey @krycho515, thanks for reaching out to the Community!

 

In order to be able to accept the invite, every member should have the same address and country. He can check here if he has added the same country as you. He can follow these steps, if he needs to update it.

Then you can invite him again to the Premium Family plan. After he has accepted the invite, he can enjoy the Premium features.
If he gets an error message, you can attach a screenshot and I’ll take a look.

 

Keep me posted!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
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Solution!

Re: Same address problem. Cant add my brother.

Rock Star 23
Rock Star 23

Hey @krycho515, thanks for reaching out to the Community!

 

In order to be able to accept the invite, every member should have the same address and country. He can check here if he has added the same country as you. He can follow these steps, if he needs to update it.

Then you can invite him again to the Premium Family plan. After he has accepted the invite, he can enjoy the Premium features.
If he gets an error message, you can attach a screenshot and I’ll take a look.

 

Keep me posted!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Same address problem. Cant add my brother.

Casual Listener

"He can follow these steps, if he needs to update it." - it works. Thank you so much! 

Highlighted

Re: Same address problem. Cant add my brother.

Rock Star 23
Rock Star 23

Hey @krycho515,

 

You're welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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