Someone else is in my account

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Someone else is in my account

ManongTiks
Newbie

Plan

Premium

Country

 Philippines

Device

iPhone 6+

Operating System

iOS11

 

My Question or Issue

 Earlier today, I received an email from Spotify welcoming me to the Premium Family and that I could send out invites to members of my household. 

I then send one to my sister. She afterwards asked me, why does it says another person's name (Carlos Gutierrez) as the one who sent the invite instead of me... I immediately requested to reset my password. Spotify sent me the email and after completing the password reset, I received another email but this time in spanish (the first one is in english) about another password reset request. Is it possible that someone else is using my account?

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1 Reply

Re: Someone else is in my account

Rock Star 16
Rock Star 16

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

 

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LoxerRock Star 16
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