Spotify Family error after accepting invite

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Spotify Family error after accepting invite

Jonsie
Regular

Hi,

 

My sister has been having problems accepting my Spotify Family invite. On my account, it is registered as Active, however on her side, she still has ads playing and a red error bar coming up saying "Unable to join this Family plan. Try again by clicking ACCEPT INVITE button in your email. If that doesn't work, ask the plan owner to send over another invite." And I have already resent the invite many times.

 

The only catch is that she is overseas for a short trip now in the neighbouring country but her spotify has always been in the same region.

 

Thanks for your help.

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Re: Spotify Family error after accepting invite

Rock Star 24
Rock Star 24

There can be many reasons why the verification failed. It's likely because of the stay abroad, in this case.

 

As mentioned before, I'd recommend that they try it again when they're back home.

 

Thanks!

MaximRock Star 24
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3 Replies

Re: Spotify Family error after accepting invite

Rock Star 24
Rock Star 24

Hey @Jonsie,

 

Thanks for reaching out.

 

All members of a Premium for Family plan must reside at the same physical address. I'd recommend telling her to try it again when she's home (at the same address) again :)

 

Thanks, and let me know how it goes.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify Family error after accepting invite

Jonsie
Regular
That doesn't make sense then if Spotify pings to your location and not the house address you enter when you can be staying at the house for years but only get invite when on a 2 month business trip, and that's when it doesn't work?
Solution!

Re: Spotify Family error after accepting invite

Rock Star 24
Rock Star 24

There can be many reasons why the verification failed. It's likely because of the stay abroad, in this case.

 

As mentioned before, I'd recommend that they try it again when they're back home.

 

Thanks!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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