I have a premium family account via your partner Telia. When I try to log in to the Kids app it says that I need to have a family premium subscription. I sure I am logging in to the kids app as the owner of the family premium account. What could be wrong or is it not yet possible to log in with an account via your partners?
You mention your subscription is through a partner which could explain why you're having troubles. If you’d like to start using the Kids app sooner, this would mean you would have to cancel your current Family plan.
Once your Spotify account reverts to free, subscribe through us directly here. You should then be able to set up a Kids account on your child’s device.
Do you still have this limitation that you can't use Spotify kids if you have an Spotify premium through a partner? I also have the same problem, my subscription is provided through Telia and I can't login to the Kids app with my account.
PS are that any plan's to remove this limitation? I can't find any information on your site regarding this limitations.
Just to clarify, are you seeing a specific error message when you try to log in the Spotify Kids app?
Indeed, at the moment, if you've subscribed through a partner, you won't be able to get the Spotify Kids app.
To do so, you'll need to first cancel and wait for your current Premium plan to end as shared in a previous comment. Once your Spotify account has reverted to free, you can then subscribe through us directly.
Afterwards, you should be able to set up a Kids account on your child’s device with no issues. If you're still having troubles when that happens, it'd be helpful if you could share any additional details on what you see so we can take a closer look on our end.
Further, if this is something you'd like to see differently in the app in the future, we'd recommend sharing it in our Idea Exchange here so other Spotify users can add their support and feedback about this. For more info on how ideas get implemented, we'd suggest taking a look at this Spotify Answer.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
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