Spotify Premium Family stopped working

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Spotify Premium Family stopped working

Visitor

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy S10+

Operating System

Android 10

My Question or Issue

When I opened my Spotify yesterday, it said I had to add a new payment method or my premium would stop working. I've been using Premium for family for a year now without any trouble - we all live in the same house aswel. When I clicked the notification I was not able to choose Spotify premium for family anymore, only the student and normal €10,- version. If I go to the premium for family website and try it through there it says I'm not eligible for the subscription, can anyone explain why this is suddenly happening? I also wasn't charged by Spotify this month. 

1 Reply
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Re: Spotify Premium Family stopped working

Moderator
Moderator

Hi @annebaars,

 

Welcome to the Community and thanks for posting your question here.

 

If you have troubles renewing your Premium Family subscription because of your current payment method, it would be useful to update it. 

 

You can check this support site article and, in particular, follow the steps under the section 'Update payment details or change payment method' to do it. 

 

Hope you'll find this useful. Keep us posted if we can help any further 🙂

MarioModerator
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