Spotify Premium family account does not work anymore

[Captain_Jo]

Plan: Premium for Family

Country: Germany

My Question or Issue

Dear people at Spotify,

I've been subscribed on the Premium for Family plan for a long time now and everything worked perfectly until today. I don't have access to Premium anymore since today. I guess this is because the last invoice didn't get through (I had a charge back);  however, I would like to pay the pending amount and get back to Premium but I just don't know how. Will Spotify try to charge the pending amount? Should I transfer the money myself? And where to? My Spotify account site is not really helpful here. It just says: get Premium. But I already have it! I just need to pay for it. But as I said before, I don't know what's the desired procedure here.

Please help me.

Thanks for your help in advance, 

Johanna

[Billy-J]

Hey @Captain_Jo, thanks for reaching out to the Community!

Are you a owner of a Premium for Family plan, or a member? Also - to confirm, a chargeback has occured with Spotify, and therefore you're not able to get into your account?

Keep me posted 🙂