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Spotify not recognized as Premium in Family Plan

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Spotify not recognized as Premium in Family Plan

Newbie
I started using Spotify a week ago and I tried the 7-day premium trial. That day, however, my friend decided to upgrade our accounts to premium and we used her credit card, she listed and accepted me as a member but my account still wouldn't recognize me as premium user. At first I thought it was because of the 7-day trial, so I waited and it has passed the day and still, it is free. When I clicked the go premium button, however, it says that I already have a premium account, also on the browser.
I have tried logging in and out again, reinstalling, rebooting my phone (an android, by the way), still it says my account is free.
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1 Reply
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Re: Spotify not recognized as Premium in Family Plan

Roadie
Hey @bueemo!
 
Welcome to the Spotify Community.

 

In this case, we'd recommend making sure you're logged into your Premium account. You can check here if you have a secondary account.

 

If you're logging in the right account, could you try reinstalling the app? Here's how.

 

Keep us posted.

MJ
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