Spotify "paused" members' family plan; basically reverted them to a free plan

Reply

Spotify "paused" members' family plan; basically reverted them to a free plan

happypotato
Casual Listener

Plan

Premium for Family

Country

Philippines

Device

Different devices

Operating System

Android and iOS

 

My Question or Issue

I'm on a family plan with my siblings and cousins. Now three of our plan members received an email stating that their subscription had been paused because Spotify "couldn't take the payment" (see image attached), even though the subscription is being paid every month. The other three of us, including the family admin, do not have this issue. How do we resolve the problem?

spotify.png
5 Replies

Re: Spotify "paused" members' family plan; basically reverted them to a free plan

Rock Star 21
Rock Star 21

Hey @happypotato, help's here!

Can you let me know if you're the owner of the Premium for Family plan? If you are - then I'd recommend sending them another invite.

 

Keep me posted :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify "paused" members' family plan; basically reverted them to a free plan

happypotato
Casual Listener

Hi @Billy-J, thank you for responding. I am not the plan owner, but he already tried re-inviting them yesterday which did not work. One of those who were "kicked out" made another Spotify account and he was able to successfully join the plan. But this is not an ideal solution since all his saved data (playlists, liked songs, followed artists, etc.) is in his previous account.

Re: Spotify "paused" members' family plan; basically reverted them to a free plan

Rock Star 21
Rock Star 21

Hey @happypotato,

 

Thanks for getting back to me!
The best option here is to get the plan owner to contact Spotify Customer Support here. They'll take a look and do their best to help.

 

Have a nice day :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify "paused" members' family plan; basically reverted them to a free plan

happypotato
Casual Listener

Thank you for the advice! We have already contacted support. Hope they respond soon.

Highlighted

Re: Spotify "paused" members' family plan; basically reverted them to a free plan

Rock Star 21
Rock Star 21

Hey @happypotato

 

Awesome! They'll do their best to help you.

Have a great day ahead :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS