Spotify "paused" members' family plan; basically reverted them to a free plan

[happypotato]

Plan

Premium for Family

Country

Philippines

Device

Different devices

Operating System

Android and iOS

My Question or Issue

I'm on a family plan with my siblings and cousins. Now three of our plan members received an email stating that their subscription had been paused because Spotify "couldn't take the payment" (see image attached), even though the subscription is being paid every month. The other three of us, including the family admin, do not have this issue. How do we resolve the problem?

[Billy-J]

Hey @happypotato, help's here!

Can you let me know if you're the owner of the Premium for Family plan? If you are - then I'd recommend sending them another invite.

Keep me posted 🙂

[happypotato]

Hi @Billy-J, thank you for responding. I am not the plan owner, but he already tried re-inviting them yesterday which did not work. One of those who were "kicked out" made another Spotify account and he was able to successfully join the plan. But this is not an ideal solution since all his saved data (playlists, liked songs, followed artists, etc.) is in his previous account.

[Billy-J]

Hey @happypotato,

Thanks for getting back to me!
The best option here is to get the plan owner to contact Spotify Customer Support here. They'll take a look and do their best to help.

Have a nice day 🙂 

[happypotato]

Thank you for the advice! We have already contacted support. Hope they respond soon.

[Billy-J]

Hey @happypotato, 

Awesome! They'll do their best to help you.

Have a great day ahead 🙂