Spotify won't confirm family address.

Solved!
Reply

Spotify won't confirm family address.

seanandrew
Casual Listener

Plan

Premium Family

Country

Philippines

Device

Samsung Galaxy Note 5

Operating System

Android 7 (Nougat)

 

My Question or Issue

I'm trying to invite my father to our Family Premium account. He's received the invite and is asked to provide an address. When we input the address Spotify insists that we don't live in the same place. I've already updated the address on my account, and my father is inputting the same address but Spotify keeps saying he doesn't live in the same address. We've tried this muliple times for the last 2 weeks.

Please fix this and let us input our address.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify won't confirm family address.

seanandrew
Casual Listener
Finally resolved the issue!

We tried singing in through different devices, incognito windows, etc.
Tried everything on the help page. Spotify still kept insisting that he was
signing in from a different country.

Then we remembered that just last week we experienced a glitch in his
account (possibly a hack?) where the email on his account changed and he
was kicked out. We resolved that issue through Spotify but I guess when
Spotify returned his account to him, they just weren't able to change the
country the account was registered to.

We went into his profile and adjusted the country setting and that fixed
everything.

Thanks!

View solution in original post

3 Replies

Re: Spotify won't confirm family address.

Rock Star 16
Rock Star 16

Hi there @seanandrew,

thanks for posting !

 

Is you family member trying to accept the invite from the same device it was sent ?

Have you tried processing the invite using an Incognito webpage ?

 

Waiting on your update

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: Spotify won't confirm family address.

seanandrew
Casual Listener
Finally resolved the issue!

We tried singing in through different devices, incognito windows, etc.
Tried everything on the help page. Spotify still kept insisting that he was
signing in from a different country.

Then we remembered that just last week we experienced a glitch in his
account (possibly a hack?) where the email on his account changed and he
was kicked out. We resolved that issue through Spotify but I guess when
Spotify returned his account to him, they just weren't able to change the
country the account was registered to.

We went into his profile and adjusted the country setting and that fixed
everything.

Thanks!

View solution in original post

Highlighted

Re: Spotify won't confirm family address.

Moderator
Moderator

Hey @seanandrew,

 

Glad to hear you were able to resolve this issue in the end!

 

Let us know if there's anything else we can help out with.

 

Take care for now!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS